Author Topic: Well you could say Im looking for technical support  (Read 2878 times)

Offline Tom31O

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Well you could say Im looking for technical support
« on: May 10, 2015, 08:42:32 AM »
I'm no stranger to RA2 but recently I had RA2 on my laptop. the original disk copy after a massive uphill struggle getting it to install the first time
(involving moving individual files onto the drive then running the disk so it didn't crash because the disk was scratched as all f***)
Now I've tried running the download versions and they load up the box and start the black screen then almost instantly it gives me an error warning saying its stopped working.

I updated to windows 8.1 recently and this was after I uninstalled the original disk copy from my laptop. I know I'm being kinda vague about my situation but quite frankly I have no clue what the hell has happened. Help a nerd out?


Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #1 on: May 10, 2015, 08:44:59 AM »
Have you followed the entire installation guide? This is where most people mess up - it's a stickied thread in the Installation Support section (In fact it's here). A lot of people try playing direct from the .rar instead of extracting.
bristol bot builders / two headed death flamingo / snappy robots
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kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #2 on: May 10, 2015, 08:50:32 AM »
Im getting the same issue from the disk version though: I did it a second time (the uphill installation method) to get the disk one to work as it did last time but its giving me the exact same issues

Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #3 on: May 10, 2015, 08:52:54 AM »
May well be an issue relating to the OS not liking it - try moving the entire game file to somewhere like the desktop.
bristol bot builders / two headed death flamingo / snappy robots
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kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #4 on: May 10, 2015, 08:59:18 AM »
I'll give that a try once I've extracted the download version

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #5 on: May 10, 2015, 09:09:19 AM »
ok so now it won't let me extract it...not using Mzip or WinRAR -_-

Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #6 on: May 10, 2015, 09:10:39 AM »
There's nothing wrong the the .rar files - where are you extracting to?
bristol bot builders / two headed death flamingo / snappy robots
//
kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #7 on: May 10, 2015, 09:15:04 AM »
mzip said this:
Mzip.jpg

Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #8 on: May 10, 2015, 09:20:15 AM »
I have no idea about Mzip, never used it. If you're downloading the original version of the game (RobotArena2v1.4.rar) you could always try removing the . in v1.4 in case that's confusing it, or even capitalize the RAR while you're at it just to remove all those possibilities.
Like I say though, never used Mzip and these files have always worked fine with both WinRAR and 7zip.
bristol bot builders / two headed death flamingo / snappy robots
//
kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #9 on: May 10, 2015, 09:31:19 AM »
ok so got both downloads onto my desktop...but theres no application files in them... quite literally everything else BUT the application files are there

Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #10 on: May 10, 2015, 09:33:12 AM »
Anti-Virus catching you?
bristol bot builders / two headed death flamingo / snappy robots
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kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #11 on: May 10, 2015, 09:34:32 AM »
not getting any anti virus warnings as far as Im aware

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #12 on: May 10, 2015, 09:40:23 AM »
do you have a working copy of the game on your system? if so you could just attach a copy of it to your response for me to download straight
(heres what in the folder)
Folder contents.jpg

Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #13 on: May 10, 2015, 09:42:11 AM »
You're missing a lot more than just the .exe, that looks more like an incomplete extraction or something - I wouldn't be confident sending the rest as I don't even know if you've got all the files in the other folders.
bristol bot builders / two headed death flamingo / snappy robots
//
kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #14 on: May 10, 2015, 09:44:48 AM »
literally every folder is empty... -_- I can see all the items to be extracted but mzip doesnt work it seems

Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #15 on: May 10, 2015, 09:45:37 AM »
If you're still using Mzip, try something else. I just re-downloaded and extracted with 7zip and it worked fine.
bristol bot builders / two headed death flamingo / snappy robots
//
kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #16 on: May 10, 2015, 09:55:55 AM »
ok so used 7zip and it worked mostly except the application files still not there and bot.4 didn't work apparantly

Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #17 on: May 10, 2015, 09:57:42 AM »
Is the application file even in your .rar?
(see here)
bristol bot builders / two headed death flamingo / snappy robots
//
kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15

Offline Tom31O

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Re: Well you could say Im looking for technical support
« Reply #18 on: May 10, 2015, 09:58:55 AM »
ok did a completely new .rar download, re extracted it and the game works fine now :)

Offline cephalopod

Re: Well you could say Im looking for technical support
« Reply #19 on: May 10, 2015, 09:59:59 AM »
Good to hear. :)
bristol bot builders / two headed death flamingo / snappy robots
//
kindest and friendliest '13, '15, '16, '17 / favourite staff member '14, '15